CRM Daily

2007-01-30T04:39:00.000-08:00

Latest Release of Epicor(R) iScala Empowers Global Organizations ...

IRVINE, Calif., Jan. 29 /PRNewswire-FirstCall/ -- Epicor Software Corporation (NASDAQ:EPIC) , a leading provider of enterprise business software solutions for the midmarket and divisions of the Global 1000, today announced the availability of Epicor iScala 2.3 -- the latest release of the company's tightly integrated end-to-end enterprise resource planning (ERP), customer relationship management (CRM) and supply chain management (SCM) solution. (Logo: http://www.newscom.com/cgi-bin/prnh/20040615/LATU008LOGO ) Global corporations and large local and regional companies worldwide in the hospitality, distribution, industrial machinery, pharmaceutical and consumer packaged goods industries rely on Epicor iScala. Significant attention to international management reporting and cross-border trading requirements make Epicor iScala an ideal total business solution for multi- company, global deployments.

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SAP Asia Pacific Reports Double-Digit 2006 Full-Year Growth

SAP Asia Pacific has achieved a double-digit annual growth with Asia Pacific 2006 software revenue growing 12 per cent year-on-year in constant currency to euro 391 million. Asia Pacific Q4 2006 software revenue grew nine per cent on a constant currency basis to euro 134 million. Software revenues in Japan increased 17 per cent on a constant currency basis to euro131 million for full-year 2006. Total revenues in Asia Pacific grew 15 per cent year-on-year in constant currency to euro 1.1 billion, resulting in SAPs second consecutive year of euro 1 billion revenue in the region. SAPs Global Core Enterprise Application Software market share increased 2.8 per centage points during 2006 as customers repeatedly chose SAP over competitor offerings, as per a statement issued by the company.Nearly 2,000 new customers selected SAP solutions in Asia Pacific in 2006equivalent to nearly one new customer every working hour.

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Morse Extends Partnership With Autonomy

CAMBRIDGE, England, January 30 /PRNewswire-FirstCall/ -- Autonomy Corporation plc (LSE: AU. or AU.L), a global leader in infrastructure software for the enterprise, today announced that it has expanded its existing relationship with strategic business and technology consultants, Morse Plc. Morse has chosen Autonomy as its preferred vendor for the provision of meaning-based computing technologies and information infrastructure software for the enterprise. The extended partnership builds upon a number of successful collaborations, which include several government projects in the UK. Moving forward, Autonomy and Morse will partner to deliver business-centric information management services focused on specific verticals in the UK such as telecoms, finance and government, maximising Morse's acknowledged expertise in these markets.

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2007-01-29T04:38:00.000-08:00

The Ultimate in Service Automation: No Customer Required

It will all resemble something out of an episode of "The Jetsons," yet there is something luxurious and comforting about being free from the monotony of daily details. "Customers like the ability to get something without thinking about it, especially when it is a commodity they know they need and must have or use," says Esteban Kolsky, research director, customer service and support CRM practice for Gartner. Free Trial: Have a process driven sales team in 5 daysGive your sales team a tool that shows them the exact process to close more deals, presents them the most relevant job aids automatically, and offloads their data entry work so they spend more time selling. Try Landslide Sales Workstyle Management free, today. .

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Infor Chosen by Swedish insurance giant Folksam

Swedish insurance company Folksam has chosen Infor CRM Epiphany to implement its five-year CRM vision. Infor, Alpharetta, GA, said Infor CRM Epiphany enables Folksam to implement an advanced user interface for a CRM strategy that began in 2003. Folksam, Stockholm, Sweden, offers a wide variety of insurance, savings and loan products, handles more than 18 million insurance contracts, has approximately 3,700 employees, and settles 600,000 claims every year from 100 offices throughout Sweden. Infor CRM is an integrated marketing sales and service program that focuses on meeting industry-specific needs of customers. It integrates customer information from multiple enterprise systems into a single view. Folksam and Infors initial phase focused on data warehousing, analysis and process development.

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News Brief: Leading Postal Solutions Provider Selects mySAP(TM) CRM

WHEELING, Ill., Jan. 29 /PRNewswire-FirstCall/ -- SAP AG (NYSE: SAP - News) today announced that BOWE BELL + HOWELL (BBH), a leading manufacturer of document processing and postal solutions, will replace competing solutions with mySAP(TM) Customer Relationship Management (mySAP CRM) to help drive process efficiencies across its service organization and deliver a more intimate level of customer service. As postal legislation and the dynamics of the global marketplace continue to challenge mass mailing customers, BOWE BELL + HOWELL responds by delivering efficient, modularly designed, cost-effective document management solutions and services to help companies more effectively organize paper-based and digital mail communications. The company will roll out mySAP CRM initially within its North American service organization, and later extend the implementation through parent company operations worldwide.

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2007-01-28T04:41:00.000-08:00

Who's News

Dan Drexel recently joined the Van Horn collision center team as a body technician/painter from Omaha, Neb., where he owned and operated his own collision center for 10 years. Drexel has a 20 years of collision center experience and is a Certified Du Pont Products painter. Jeremy King recently joined the collision center team as a body technician from Blairsville, Penn. King is a recent graduate of WyoTech Technical School, and has more than 2,500 hours of collision repair training. David Mintner has recently returned to the Van Horn automotive team, as the new Collision Center manager. Mintner was previously part of the dealership's service department, as a service consultant. Mintner has a 22-year background in automotive repair and rebuilding, and is a graduate of Rio Salado Community College in Tempe, Ariz.

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Microsoft Hypes Up Windows Vista

For the first time in Microsofts history, were releasing an operating system built from the ground up with gaming as a core scenario. With a worldwide presence of over 200 million gamers of all stripes, were taking the worlds most popular gaming platform and making it easier, safer, and more fun for everyone, while delivering new technologies that will deliver the most powerful, most immersive, most innovative gaming experiences to the Windows platform. Unlike any OS before, were driving Windows Vista as a true gaming platform, complete with a broad marketing campaign that introduces the Games for Windows brand, complemented by ground-breaking branded titles from Microsoft Game Studios as well as from many of the worlds leading game developers. We are also investing in a more consistent brand presence at retail that will create a true category that will easy for the consumer to discover and navigate.

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Retail Giant Embraces the Microsoft and Novell Alliance

Microsoft and Novell announced that Wal-Mart, the world's largest retailer, became the latest customer to take advantage of the benefits of the new collaboration on interoperability between Microsoft Windows and Linux. The agreement has Microsoft delivering SUSE Linux Enterprise Server subscription certificates to Wal-Mart for use in Wal-Mart's IT infrastructure. The engagement among the three companies opens a host of other potential opportunities for both Microsoft and Novell to provide Wal-Mart with additional software resources and support, building on future joint research and developments in virtualization and interoperability. "Customers tell us every day that they need to operate a cost-effective IT organization and leverage the most they can out of their investments," said Ron Hovsepian, president and CEO of Novell.

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2007-01-27T04:40:00.000-08:00

Sugar CRM a New Roadmap to Commercial Open Source Technology

Sugar CRM is commercial Open Source Customer Relationship Management (CRM) software for companies of all sizes, based on LAMP stack (Linux-OS; Apache-Web Server; MySQL-Database Server; PHP-Programming Language). Sugar CRM's functionality and intuitive user interface provides a gateway to all CRM applications thereby enabling corporates to migrate to SugarCRM to expand their customer base. Sugar CRM takes your business to a new level by integrating the enterprise server software sales model with that of a software-as-a-service model. It is available in both free and commercial editions. Free edition of SugarCRM is available and is best suited for small industries. These industries can download SugarCRM under the Mozilla Public License. This open source product offers all the basic customer-centric functionalities.

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PacificNet's WAP Portal MOABC.com Wins "2006 Top Ten Most ...

BEIJING, Jan. 26 /Xinhua-PRNewswire/ -- PacificNet, Inc. (Nasdaq: PACT - News), a leading provider of Customer Relationship Management (CRM), mobile internet, e-commerce and gaming technology in China, today announced that its WAP portal MOABC (www.moabc.com) was ranked among the "2006 Top Ten Most Promising Internet Companies" in an industry peer ranking organized by Sohu.com Inc., Communications World Web (www.cww.net.cn) which is affiliated with China's Ministry of Information Industry (www.mii.gov.cn), among others. This industry event is held annually and this year the winners cover more specialized areas such as download engines, online games, video, classified information, search engines, media player software and more. Others among the prestigious list include www.xunlei.com, www.9you.com, www.nubb.com, www.qihoo.com, www.marry5.com, www.56.com, www.tianyaclub.com, www.baofeng.com, and www.tiancity.com.

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Regional Manager - CRM

A Large National IT Company requires a Regional (CRM) Manager to provide leadership and direction to a team of Account Managers who maintain client satisfaction by monitoring and managing the delivery of consistent, continuous quality service. DUTIES: 1. Good understanding of the Retail Industry. 2. Act as an Account Manager to selected client. 3. Participate as a member of the management team in the development of software (southern region) business plans and budgets and implements them for the Account Management division. 4. Ensure that a competent well-managed team of account managers is in place for the designated accounts. 5. Ensures that the Account Managers deliver the agreed services in terms of the Project Charter and the SLA's.

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2007-01-26T04:41:00.000-08:00

PacificNet, Inc. Announces Change of Auditors

BEIJING, Jan. 25 /Xinhua-PRNewswire/ -- PacificNet, Inc. (Nasdaq: PACT - News), a leading provider of Customer Relationship Management (CRM), mobile internet, e-commerce and gaming technology in China, announced today that the Company and its public accounting firm, Clancy and Co., P.L.L.C., have decided to terminate the relationship effective January 19, 2007. The audit committee of the company is currently interviewing and negotiating with several potential audit firms in connection with the upcoming audit for the year ended December 31, 2006. The change in auditors was driven by the rapid growth and business expansion of the Company (Company revenue climbed from less than USD$1M in 2001 to nearly USD$60M in 2006), whose operations and financial reporting requirements have outgrown the resources of its prior auditors.

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In Davos, top business leaders call for progress in global trade talks

The International Business Council - a group of 65 international figures including Dell Inc. chairman Michael Dell, Indian steel magnate Lakshmi Mittal and Coca-Cola Co. chief executive Neville Isdell - declared its readiness to help the World Trade Organization's five-year-old Doha round of commerce talks, according to a statement obtained Thursday by The Associated Press. Other prominent figures on the list include Montreal-based Bombardier Inc. chairman Laurent Beaudoin, Nestle SA CEO Peter Brabeck-Letmathe, British Airways PLC chairman Martin Broughton and Carlyle Group founder David Rubenstein. "The current impasse in the Doha round threatens to undermine growth from trade liberalization," the statement said. "Trade is the most effective means we can offer to the members of the global community struggling to lift themselves out of poverty." The so-called Doha round has stumbled since its inception five years ago in Qatar's capital.

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CSC Licenses Claims and Customer Service Insurance Systems to ...

EL SEGUNDO, Calif., Jan. 25 /PRNewswire/ -- Computer Sciences Corporation (NYSE: CSC - News) today announced that Jackson National Life Insurance Company (Jackson) has licensed CSC's Claims Management Accelerator and Customer Service Accelerator systems. Jackson will use these solutions to improve service levels to its customers and increase productivity and efficiency in claims handling. The company is the first organization to license Claims Management Accelerator. With its rapid growth, including a 2005 acquisition of 1.6 million life insurance policies, Jackson aims to reduce its paper-intensive processes and improve automation. The insurer will retire its current in-house claims management system to implement CSC's Claims Management Accelerator at its Lansing, Mich., location. Integrating Claims Management Accelerator with Jackson's existing CSC insurance software -- CyberLife, VANTAGE-ONE and Repetitive Payment System (RPS) -- will help the company streamline its claims processes.

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2007-01-25T04:39:00.000-08:00

Three Different Approaches to On-Demand CRM

If RightNow's primary calling card is customer service and NetSuite's is integrated ERP, Salesforce.com has sales force automation and the platform. These strategies have given each company plenty of elbow room to develop without encountering crushing competition that we once saw in the database wars. System Management for New the Enterprise EnvironmentEnterprise Architecture and IT best practices (ITIL) have demonstrated the benefits of an accurate, automated central repository (CMDB) describing of all of the enterprise's IT assets and their configurations. Click here for our white paper. .

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European CRM Software Revenue Increased 9.7 Percent in 2005 Says ...

Fuelled by the renewed business focus on revenue and customer growth, total customer relationship management (CRM) software revenues (licence and maintenance) in Europe totaled .9 billion in 2005, an increase of 9.7 percent from 2004, according to Gartner Inc. While SAP and Oracle - following its acquisition of Siebel earlier this year - jointly held more than 50 percent of the total CRM software market, increasing adoption of on-demand solutions produced significant gains for SalesForce.com growing 86.4 percent in 2005. Microsoft, a recent entrant into the CRM market, experienced the fastest growth in Europe at 88.1 percent.CRM market growth in Europe was lower than the 13.7 percent increase seen worldwide in 2005 and lower than the 15.1 percent seen in the region in 2004. However, Gartner highlighted several factors that contributed to this and stressed that despite the lower revenue growth, there is actually more CRM business in the market.The picture in Europe is very fragmented, said Chris Pang, senior research analyst for Gartner.

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2007-01-24T04:39:00.000-08:00

Sage Software Helps Drive Business for Ed Morse Automotive Group ...

PLEASANTON, CA -- (MARKET WIRE) -- January 23, 2007 -- Sage Software announced today another example of how it responds to the needs, challenges, and dreams of more than 2.7 million small and mid-sized business customers (SMBs) across North America with the successful deployment of Sage Accpac ERP (enterprise resource planning) at the Ed Morse Automotive Group of Fort Lauderdale, FL, a well-known automotive fixture in South Florida, with 20 dealerships and 23 franchises selling 14 different automotive brands to customers across South Florida and southern Alabama. With the assistance of Sage Software business partner NextLevel Information Solutions of Miami, FL, this deployment exemplifies how Sage Software and its network of more than 4,800 business partners across North America mutually deliver on its "customers for life" strategy, providing the business management solutions companies like Ed Morse Automotive Group need as they grow and change over time.

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CRM - Customer Relationship Management Posted By : Syed Ali -

Customer relationship management (CRM) is a strategy employed at corporate level. For any company, it is the focus on the creation and maintenance of lasting and meaningful relationships with its customers. It can perhaps be described as a holistic approach of a company's philosophy where the emphasis is placed primarily on the customer. To simplify this process, there are a number of commercial software packages available. Two of the market leaders are GoldMine and ACT!. .

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2007-01-23T04:39:00.000-08:00

InsideSales.com and the Mule Deer Foundation Participate in Joint ...

(openPR) - Springville, UT. – December 15, 2006 - InsideSales.com, a leading provider of on-demand customer relationship management (CRM) products and services, today announced planes to team up with The Mule Deer Foundation in hopes of increasing the exposure of both organizations. MDF will help InsideSales.com with a marketing campaign targeting small business owners who are looking for enhanced CRM technologies; while, InsideSales.com will help the Mule Deer Foundation promote events and raise funds. The two companies started working together in late 2006, when The Mule Deer Foundation used the InsideSales.com Hosted CRM Software with built in dialer to notify its members of their relocation. MDF was thrilled with the success that they experienced. Tony Abbott, former GM and consultant of the Mule Deer Foundation said: “We recently moved our headquarters and wanted to make sure that our members where aware of the move.

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Apex Code: Salesforce.com's Latest Weapon

Dan Farber, VP Editorial at CNET Networks, submits: In 2000, Salesforce.com (CRM) started selling a basic CRM solution delivered via the Internet. The company was swimming against the tide. Businesses, especially large enterprises, weren't disposed to giving up control of their applications and infrastructure to a startup with outspoken and sometimes bombastic CEO Marc Benioff, who proclaimed the "end of software." When the company launched in Februrary 2000, Benioff said, "Our objective is to put Siebel Systems out of business." More recently, Benioff boasted, "We will destroy Oracle (ORCL) and SAP (SAP) because they won't be able to respond to the innovation we are about to unleash." Trash talking aside, in the eight years since salesforce.com was founded, the idea of software-as-a-service–or the "Business Web" concept as pioneered by Benioff's growing team and prodigious marketing efforts–has taken root.

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Delivering a personalised stay experience with excellence on a ...

The company identified the opportunity to grow its loyalty programme membership last year and launched numerous acquisition campaigns in its hotels, online, through marketing partnerships and in call centre. Jon Mamela, director - relationship marketing, Fairmont Hotels, recently interviewed by EyeforTravel.com's Ritesh Gupta ahead of CRM in Travel USA conference in San Francisco, said, "We had great success in engaging guests to enroll into Fairmont President's Club during the reservation experience at our call centre, as well as asking them to enroll during our stay. We've historically not pushed our loyalty programme in the face of our customers so taking a small step forward to raise awareness of the program in a tactful manner proved very successful." "In regards to our retention initiatives, our continued focus with Fairmont President's Club has been to deliver our of promise of a personalised stay experience, particularly for our most loyal members.

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2007-01-22T04:39:00.000-08:00

XL Signs Major Five-Year Deal with Amdocs to Modernize Its Real ...

ST. LOUIS, Jan. 22 /PRNewswire-FirstCall/ -- Amdocs (NYSE: DOX - News), the leading provider of software and services to enable integrated customer management and the intentional customer experience(TM), today announced the signing of a major five-year contract with PT Excelcomindo Pratama Tbk. (XL), a leading mobile communications service provider in Indonesia and part of the TM group Malaysia, for the modernization of its real-time business support systems (BSS). Under the terms of the contract, Amdocs will also be the systems integrator for the deployment of the new Amdocs Billing 7, Amdocs CRM 7 and Amdocs Partner Manager 7 products, as well as provide the associated maintenance services over the five-year period. The Amdocs 7 suite will be officially launched on January 23, 2007. Amdocs' billing, CRM and partner settlement products have supported XL's explosive growth from 1.5 million subscribers in 2003 to more than 9 million today.

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Commence CEO Caretsky Shares Change Management Plan for Distributors

(openPR) - One of the best ways that industrial organizations have found to make sure implementations “stick" is to have the management involved. When sales training is reinforced by management, the sales skills taught during training produced a 15% permanent increase in productivity. Management needs to be involved in more than a cosmetic fashion. A senior member of the management team needs to attend the training, and this same manager should inspect the sales activities for a period of time to make sure they continuously are consistent with the new sales skills introduced during the training. According to Larry Caretsky, President of Commence Corporation (www.commence.com/mfg/), “By implementing a formalized sales process, distributors and manufacturers are fundamentally changing the way people do their jobs on a daily basis.

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CDC Corporation Announces Formation of US $100 Million CDC Mobile ...

BEIJING, Jan. 22 /Xinhua-PRNewswire-FirstCall/ -- CDC Corporation (Nasdaq: CHINA), focused on enterprise software applications, mobile applications and online games, today announced the creation of a US $100 million investment program whereby its business unit, CDC Mobile, will seek strategic investment opportunities in leading 3G content providers in North Asia and Europe as well as the creation of new original content for the 3G marketplace. CDC Mobile will initially target its investment program to the North Asian countries of China, Japan and Korea which cumulatively have more than 600 million mobile phone subscribers, and where Japan and Korea are already early adaptors of 3G, with more than 60% of Japan subscribers already using 3G handsets. CDC Mobile will seek to invest in and partner with innovative content providers that are leveraging the rollout of 3G infrastructure to develop new content distribution channels, mobile communities, and offer rich content that previously was not possible in a 2G world.

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2007-01-21T04:39:00.000-08:00

CRM - Eliminate Complexity Layers

With on-demand CRM services it is possible to avoid the burden of complex application development and integration because they deliver multi-option,tightly integrated portal platforms for workplace collaboration. When developing a proprietary architecture, it is necessary to go through a process of creating and developing models, that are worked and reworked, discarded and/or refined until they satisfy the desired result. A list of some typical models are listed below and they constitute the 'layers of complexity' in application development. Concept Models Requirements Behavior (operational scenarios) Structure: system hierarchy, interconnection, interfaces Properties Analysis Detailed engineering models List of deliverables The process of bridging these layers together is complex and very difficult in trying to guarantee the exchange of underlaying data.

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SaaS CRM Market Currently Favors Entrenched Software Providers ...

The market for on-demand CRM software is booming and creating plenty of room for growth for the established players in this space, according to a study by Tier1 Research (T1R), a division of The 451 Group. However, new entrants attempting to build a position in the on-demand SaaS CRM business at this stage of the game face several barriers to entry, including classic startup risks, financial risk and competitive challenges from entrenched players. .

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2007-01-20T04:39:00.000-08:00

Finetix Investor Relationship Management Solution Now Available ...

SAN FRANCISCO, Jan. 16 /PRNewswire-FirstCall/ -- Finetix, a leading financial services IT consulting firm and salesforce.com http://www.salesforce.com/appexchange , the market and technology leader in on-demand business services, today announced the availability of Finetix Investor Relationship Management (FIRM) on salesforce.com's AppExchange. Finetix developed FIRM specifically for hedge funds to enable improved investor relationship management. FIRM provides hedge funds with a single view of investor-level data across all business areas, integrating marketing, operations, legal and accounting to improve compliance, collaboration and investor communication. Built on salesforce.com's Apex on-demand platform, FIRM is immediately available for a test drive and deployment at in the financial services category.

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Gaining customer loyalty helps business

When customers can easily comparison shop online with a few mouse clicks, the notion of loyalty seems almost old fashioned. Your best customers are someone else's most sought-after prospects. Big companies have adopted a fancy term for addressing the problem, called "customer relationship management" or CRM. Massive amounts of time and energy are devoted to it, including countless Web sites, conferences, software products, online applications, magazines and books. The core of the issue, however, comes down to something small business owners have been good at for centuries: building customer loyalty. A loyal customer is doing business with you, not your competition. continued below .

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2007-01-19T04:39:00.000-08:00

On-Demand Versus On-Premise CRM: Are There Performance Differences?

CRM systems play a vital role in a company's ability to succeed. However, selecting the right system is critical - long implementation times, running over budget, failed user adoption - all are results of choosing incorrectly. This paper on a recent CSO Insights research study, involving over 2,500 companies worldwide, reveals that On-Demand CRM systems are the deployment of choice. Companies selecting On-Demand CRM solutions over On-Premise CRM solutions realized faster implementation, lower overall costs, and a faster, more significant impact on their business. This white paper covers the following: The evolution of On-Demand and On-Premise CRM systems The time of deployment vs. ROI of On-Demand and On-Premise CRM systems The time needed to implement On-Demand vs. On-Premise CRM systems The costs associated with On-Demand vs.

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FrontRange Announces GoldMine Plus Account 4.0 CRM Enhancement

Customer relationship management (CRM) applications are great in that they better equip a company and its employees to anticipate and respond to the needs and demands of the customer base. What these applications lack, however, is integration with accounting records. Too often, sales or customer service representatives have to waste valuable time accessing different applications and opening separate files to answer basic questions. .

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Test Center Tracker: Rich CRM-y goodness

Salesforce to be reckoned with: It's been a while since Test Center Analyst dove into hosted CRM service Salesforce.com, but his latest look suggests it was well worth the wait. "The Winter '07 release offers plenty of updates that should put SFDC back in the spotlight and help it compete in the on-demand SFA space. A more flexible UI, improved workflow, and new server-side programming options greatly improve business opportunity," he writes. And you visual types especially should check out our slideshow tour of the product. Take my BlackBerry ... please! InfoWorld Chief Technologist Tom Yager pays tribute to the arguable king of mobile devices: the BlackBerry. It may not be as sexay as the iPhone and other gadgets unveiled at CES, but by golly, the thing does what you want it to: It pushes your e-mail messages to you reliably.

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2007-01-18T04:39:00.000-08:00

SAP Launches Awards Program to Recognize Leadership and Excellence ...

LAS VEGAS, Jan. 16 /PRNewswire-FirstCall/ -- SAP AG (NYSE: SAP) today announced that Siemens VDO Automotive and Wacker Chemical Corporation are the inaugural recipients of the new SAP Industry Leadership Awards. The awards program, which launches this year, recognizes SAP customers that demonstrate business process excellence through adoption and application of industry best practices. Award winners are selected based upon the highest average best-practices scores from the Americas' SAP Users' Group (ASUG) and SAP benchmarking and best practices surveys. The SAP Industry Leadership Awards are being presented to representatives of Siemens VDO Automotive and Wacker Chemical Corporation at the SAP Americas annual field sales kick-off meeting, being held in Las Vegas, Nevada, January 14-18. "We established the SAP Industry Leadership Awards to give recognition to those customers who are leaders in their field, and to show our appreciation for their commitment to the SAP solutions that help them achieve business excellence," said Bill McDermott, CEO, SAP Americas.

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SAP to Demonstrate Retail Industry Leadership at National Retail ...

Demonstrating its ongoing success in the retail industry, SAP AG (NYSE: SAP) today provided details about the company's planned activities and announcements at the world's leading retail event – the National Retail Federation (NRF) 96th Annual Convention and Expo, being held at the Jacob K. Javits Convention Center in New York, NY, January 15-17. On Tuesday, January 16, Kevin Plank, chairman, CEO and president of Under Armour (NYSE: UA), and Bill McDermott, president and CEO of SAP Americas, will deliver a Super Session keynote entitled, “Inspiring a Trend." This session will focus on the phenomenal growth of the Under Armour brand and how it continues to inspire a new generation of athletes. Plank and McDermott will discuss how Under Armour, an SAP customer, is driving success across the retail supply chain and leveraging enterprise business solutions to support its growth and innovation.

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JMsolutions Acquires the Business of DealerUps, Inc., Adding CRM ...

DEERFIELD BEACH, Fla.-(Business Wire)-January 17, 2007 - JMsolutions (www.jmfe-jmsolutions.com), whose Web-based products and services are yielding automotive dealers impressive results, has acquired the business of DealerUps, Inc. - the highly endorsed automotive software company, which specializes in customer relationship management (CRM). The DealerUps(TM) CRM acquisition allows JMsolutions to expand its RetailSuite(TM) product offering of beginning to end integrated solutions, thus providing dealers with an array of technology products and services unmatched in the industry. With a state-of-the-art software system that tracks customer information and purchase preferences, the DealerUps CRM product supports the critical first stage in a dealer's sales process. JMsolutions is dedicated to providing superior solutions for dealerships that want to increase their effectiveness through process improvement and unique technology, lead management, desking software, consulting, and other services.

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2007-01-17T04:41:00.000-08:00

Sub-editor - REED RECRUITMENT

The sub-editor is required to assist the editorial team to ensure the proper presentation of all outgoing content from the CRM as well as help organise the content required for requests coming into the CRM. The quality of all content produced must be ensured to be of a high standard, suitable for our clientele, and in keeping with the style guide. The position can be divided into five broad and overlapping areas: Quality control Maintain website content Ensure high standard of customer reports Assist with all newsletters Active involvement in content creation Sub-editors are expected to perform the following functions: Front line proofreaders for all daily submissions from analyst team First draft editing for newsletter content Close work assistance for customer reports Assist in website content insertion Ensure quality, correctness and style for all outgoing content - provide feedback to improve this Prioritise incoming work Due to the 24/7 running of CRM, sub-editors are expected to assist with content off hours .

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Kirk Communications Selected by Drytek as Agency of Record

PORTSMOUTH, N.H., Jan. 16 /PRNewswire/ -- Kirk Communications, a leading public relations and integrated marketing agency, has been selected by Drytek as their agency of record. Based in Portsmouth, New Hampshire, Drytek is the nations leading provider of flooring solutions to the building industry. Drytek's building solutions include: fast drying, low-alkali and self leveling cement that enables the rapid assembly of floor systems, super lightweight systems for deep fills and where load limitations are an issue, sound control for floor-ceiling assemblies, fiber-reinforced self-leveling compounds for use in areas of high deflection and attractive, functional wear surface cements for use in home and retail environments. Drytek's self leveling products are all produced in the United States.

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Salesforce unveils Apex development environment, tooling

Salesforce.com Inc has made its new development language, Apex, publicly available, along with some Eclipse-based tooling, as part of its bid to entrench its on-demand software service as a formal applications platform. Apex is a language designed specifically for Salesforce's multi-tenant, software-as-a-service on-demand environment. While it has some parallels with Java, the closer resemblance is to SQL. .

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2007-01-16T04:38:00.000-08:00

SAP Demonstrates Strong Leadership in Store Solutions Space

NEW YORK, Jan. 15 /PRNewswire-FirstCall/ -- Demonstrating its ongoing success in the retail industry, SAP AG (NYSE: SAP) today announced strong customer adoption of point-of-sale (POS) applications from the SAP for Retail solution portfolio. An increasing number of retail customers are choosing store solutions from SAP over competing vendor technologies, adding to SAP's leadership position in the retail software market. Among them is Jo-Ann Stores Inc., a leading national fabric and craft retailer, which has selected SAP(R) Transactionware General Merchandise (formerly Triversity Transactionware) to improve customer experience as well as store productivity through increased functionality and improved sales and customer data. The announcement was made at the National Retail Federation (NRF) Conference, being held in New York, NY, January 15-17.

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Hotelier outlines CRM resolutions

Two leading hotel industry experts have outlined their "top ten CRM resolutions" for 2007, including plans to capture and protect customers' data more effectively. Max Starkov, chief eBusiness strategist, and Jason Price, EVP, of consulting firm Hospitality eBusiness Strategies said that customer relationship management (CRM) will be particularly important in the hotel sector during 2007 and recommend that hoteliers use the internet to their advantage. They suggest that hoteliers should make a pledge to "be relentless in obtaining customer information that can be used to better serve and satisfy guests and prospects", ensure it does not contain errors, add staff to the front desk and devise innovative programs to capture customer data and protect customer data and privacy, ensuring that it is never misused.

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Amdocs Expands Relationship with Alltel to Enhance Mobile Content ...

ST. LOUIS, Jan. 15 /PRNewswire-FirstCall/ -- Amdocs (NYSE: DOX) , the leading provider of software and services to enable integrated customer management and the intentional customer experience(TM), today announced a multi-year contract extension to provide premium content services to Alltel's more than 11 million wireless subscribers. Alltel Wireless, America's largest network, will continue to use Amdocs' Qpass Digital Commerce solution to deliver premium content services to its customers and manage the customer experience. "Our relationship with Qpass enhances the overall customer experience we deliver to our subscribers," said Craig Kirklande, Director of Messaging Services of Alltel. "The Qpass platform gives Alltel customers the continued flexibility and convenience to customize content and make digital commerce purchases directly from their handset." Amdocs' Qpass Digital Commerce solution helps support and manage Alltel's premium content offerings such as ringtones, games and messaging.

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2007-01-15T04:38:00.000-08:00

CRM Software Solutions Lead to Long-term Relationships Says ...

Busy professionals who want to begin the New Year right by developing and maintaining long-term, value-based customer relationships must select the right CRM solution. VendorGuru.com provides up-to-date information about industry leaders in CRM and telephony software solutions. (PRWeb) January 12, 2007 -- Busy professionals who want to increase their long-term competitive edge need to consider purchasing a customer relationship management (CRM) software solution in the New Year, says VendorGuru.com (http://www.VendorGuru.com). According to a 2006 George Washington University (GWU) School of Business Research Report, "The fundamental dilemma is finding out which CRM approaches have the greatest positive impact and result in building long-term customer value and thus financial impact." Dick Lee, vice president of a consulting firm that specializes in designing and developing customer-centric business strategies and author of "Strategic CRM: the complete implementation manual," stresses two important steps to successful implementation of a CRM software solution--developing customer-centric strategies and finding the technology that fully supports them.

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Savaria Concord Improves Sales, Lead Distribution with Soffront CRM

Savaria Concord Lifts Inc., a North American accessibility company, has implemented Soffront CRM as an on-demand application to automate sales and lead distribution to partners. Savaria Concord Lifts provides home elevators, wheelchair lifts and stair chairs that facilitate mobility of people with special needs. The company reportedly doubled their business volume and the amount of leads they received after acquiring Concord Elevator, Inc. in 2005. .

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PacificNet and Bellsystem24 - Japan's Largest Telemarketing Call ...

BEIJING, Jan. 10 /Xinhua-PRNewswire/ -- PacificNet, Inc. (NASDAQ:PACT) , a leading provider of Customer Relationship Management (CRM), mobile internet, e-commerce and gaming technology in China, today announced it has reached an agreement with Japan-based Bellsystem24 (http://www.bell24.co.jp/), Japan's largest telemarketing call center services provider, to set up a joint venture providing CRM consulting services in Shanghai, China. Bellsystem24 is Japan's largest telemarketing, call center, and CRM service company providing a variety of services for pursuing one-to-one marketing, such as call center, marketing solutions, media entertainment solutions, as well as pharmaceutical and medical support services. Bellsystem24 is based in Tokyo, Japan, and has over 5,000 clients, 27,348 communication service representatives and 33 offices throughout Japan.

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2007-01-14T04:38:00.000-08:00

Neocase Software Selected as Finalist for 2007 SIIA CODiE Awards

Neocase Software, a world leader in customer service solutions, announced today that it has been named a 2007 CODiE Award finalist in the customer relationship management solution category. Neocase specializes in maximizing the productivity and quality of customer service operations through collaboration, knowledge management, self-service, partner centers and advanced workflow management combined with strict adherence to service level agreements (SLAs). Designed for quick implementation, ease-of-use, and optimized to work seamlessly alongside Microsoft Dynamics CRM 3.0 sales and marketing suite, Neocase can be deployed either on-demand or on-premise. “Neocase brings innovative products to the CRM market, and we are honored that the SIIA has recognized the value of Neocase Software," said Philippe Gaillard, president and CEO of Neocase.

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CRM Solution Provider Wins Five International Awards for Customer ...

NewswireToday - /newswire/ - London, Middx, United Kingdom, 01/11/2007 - avrion has won five separate awards, each for different aspects of customer relationship management (CRM) best practice - best customer care, best marketing, best sales, best implementation and best business achievement by maximizer software. .

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FrontRange Announces GoldMine(R) Plus Accounting 4.0

DUBLIN, Calif.-(Business Wire)-January 12, 2007 - Responding to customer requests for tighter integration between front- and back-office data, FrontRange Solutions today announced the general release of GoldMine(R) Plus Accounting 4.0. This add-on to the organization's award-winning Customer Relationship Management (CRM) solution allows users to draw information seamlessly from Inuit Inc.'s best-selling QuickBooks(R), and see it alongside the standard GoldMine data in order to gain a unified view of all transactions that relate to a given customer account. Updates can also be sent from GoldMine back to QuickBooks with ease. GoldMine Plus Accounting 4.0 solves a plethora of issues that result from organizations using separate systems to access customer, sales, accounting, and operational data.

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2007-01-13T04:44:00.000-08:00

Immigration agency now offers online change of address service

The new online service will reduce processing time and improve customer service by providing immediate confirmation that USCIS has received the updated address information. Overall, test users found the new online form convenient and simple to use. This is the first phase of this online system. Phase two, which is projected to launch sometime in May, will include additional customer service features, including allowing applicants with a pending naturalization application to report their change of address online. Until then, those individuals should continue to contact USCIS by telephone at 1-800-375-5283 to report their change of address. Change of Address online is available on the UCSIS Web site at: http://www.uscis.gov/AR-11. .

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Boston Scientific says CRM business rebounding (Reuters)

Reuters - Boston Scientific Corp. said on Monday it had fourth-quarter net sales of $489 million from its heart rhythm management products and announced a plan to reallocate research and development resources in the unit that will result in 500 to 600 job cuts in the current quarter. Reuters - Boston Scientific Corp. said on Monday it had fourth-quarter net sales of $489 million from its heart rhythm management products and announced a plan to reallocate research and development resources in the unit that will result in 500 to 600 job cuts in the current quarter. .

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Boston Scientific says CRM business rebounding

NEW YORK (Reuters) - Boston Scientific Corp. said on Monday it had fourth-quarter net sales of $489 million from its heart rhythm management products and announced a plan to reallocate research and development resources in the unit that will result in 500 to 600 job cuts in the current quarter. Boston Scientific said the plan would result in after-tax costs of about $70 million, which include change-in- control payments related to last year's acquisition of Guidant Corp. .

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2007-01-12T04:41:00.000-08:00

SES Expands Beta At Anheuser-Busch Approved Supplier

MANILA, Philippines, Jan. 8, 2007 (PRIME NEWSWIRE) (PRIMEZONE) -- SES (Pink Sheets:SFWJ) CEO, Clarisa Rojo, today announced that SES has commenced a comprehensive beta test of all the modules of "Effective" SES's flagship CRM software suite at an approved supplier of Anheuser-Busch (NYSE:BUD), a world leader in diverse operations including beer, adventure park entertainment and packaging. .

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Embrace These 15 Business Management Habits, Success Sure to Follow

RISMEDIA, Jan. 12, 2007-When you started your own company, your focus was on doing anything and everything to get it off the ground. Most likely, you spent day and night building the business, solving problems, working overtime to please customers. Now, you're proud to say that your venture is a success. But in all the hustle and bustle, you've likely let some small but critical details fall by the wayside. Unfortunately, says entrepreneurial expert Ty Freyvogel, those nagging little business practices that so often get overlooked are the same ones that can keep you a step (or two, or ten) ahead of the competition. "Being a really successful business owner is all about forming good habits," says Freyvogel, founder of EntrepreneursLab.com, a new site with a plethora of great business advice for any entrepreneur.

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Stream Acquires Contact Center in Costa Rica

RICHARDSON, Texas, Jan. 11 /PRNewswire/ -- Stream, a leading global outsourcing company, has announced the acquisition of a Supra Telecom contact center in San Jose, Costa Rica. Stream's Costa Rica facility will provide English and Spanish-language support for clients in North America, Latin America, and Spain. "The acquisition of this facility in San Jose is a logical step in Stream's strategic plan for growth," said Toni Portmann, Stream CEO and president. "The location complements our worldwide Smart Shore(SM) support strategy and has the unique ability to provide a nearshore solution for clients in both the Americas and Spain." The new site in Costa Rica supports Stream's Smart Shore(SM) methodology -- a consultative approach to site selection based on a given client's unique support needs.

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2007-01-12T04:40:00.000-08:00

Sony chooses Pacificnet to develop e-commerce platform

Pacificnet, a provider of Customer Relationship Management (CRM), mobile internet, e-commerce, entertainment and gaming technology in China, has been retained by Sony Hong Kong to provide e-commerce solutions. Terms and details were not released for competitive reasons. The Sony Style e-commerce platform by Pacificnet includes key internet applications such as mass multi-user online customer log-in registration, administration, MySony membership management, billing, sales and order reports, warehouse inventory management and backend ERP interface with SAP systems, firewall and load-balancing systems, Web+ application servers, credit-card security management and a shopping cart and payment system which enables customers to purchase products from Sony Style online, and make payment online using a credit card.

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Technology, Not Rising Commodity Prices, Must Drive Future Growth ...

ST. PAUL, Minn.--(BUSINESS WIRE)--While productivity gains in America's wholesale distribution industry have been driven in large part by rising commodities prices, future industry growth will require stepped-up investments in information technology, according to a new study sponsored by Lawson Software (Nasdaq:LWSN - News) and conducted by Pembroke Consulting. Of the 906 wholesale distribution executives surveyed in mid 2006 for the report, seven out of 10 are looking primarily to existing customers for growth over the next five years. But according to Adam J. Fein, Ph.D., president of Pembroke and lead author of the report, these distributors will need superior operational marketing execution to identify the best add-on sales opportunities with their current customers. "Identifying new sales opportunities at existing accounts must be uncovered using fact-based insights drawn from customer-level data analytics," Fein writes in the report.

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1TouchSoftware Solutions Announces Enhanced Customer Relationship ...

Latest 1TouchSoftware eRMS Release Provides Restaurant Operators with Enhanced CRM Capabilities to Store, Analyze and Act on Customer Information. For Immediate Release FAIRFAX, Va./EWORLDWIRE/Jan. 11, 2007 --- 1TouchSoftware Solutions Inc. (1TouchSoftware), the leading provider of fully integrated Enterprise Restaurant Management Systems (eRMS), today announced the expansion of the 1TouchSoftware eRMS to include enhanced integrated customer relationship management (CRM) capabilities. New features amplify customer loyalty and retention, enhance the customer experience, and increase revenues. 1TouchSoftware has upgraded the 1Touch.pos front-of-the-house module with real-time CRM functions that improve the overall in-restaurant customer experience. The integrated features allow wait staff and managers to access and view customer preferences on the POS while those customers are seated and served.

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2007-01-11T04:39:00.000-08:00

Oppenheimer Investment Management Selects Satuit Technologies as

Satuit Technologies, Inc., today announced that Oppenheimer Investment Management LLC., (OIM) has joined the rapidly growing list of asset management firms to select Satuit as its customer relationship management (CRM) provider of choice. OIM selected SatuitCRM following a thorough evaluation of a half dozen competing CRM solutions over several months. A key driver of the decision for OIM was the fact that, unlike other CRM solutions that proved to have limited reporting capabilities, hard to use configuration tools and were more costly, SatuitCRM was designed for the asset management industry with out-of-the-box functionality that closely mirrors the way the industry works. This enables OIM to quickly utilize the application resulting in a rapid Return-on-Investment (ROI). OIM also liked the on-demand solution provided with SatuitCRM that allows them to get up and running quickly and with little upfront resources of people or capital.

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The Importance of Leadership in Driving CRM Adoption

Happy New Year to all readers! With the start of the year 2007, it is probably appropriate to talk about leadership - what is on top of the organizational chart - and its importance in driving adoption rate.Leadership is often a neglected subject of discussion when it comes to driving CRM adoption rate, yet it is one with the most impact if strong emphasis is put on it. Maybe it scares implementors and CRM practitioners to take this subject head on. It is a difficult and sensitive issue to address but nevertheless I will attempt to explain and share some useful experiences in getting the right amount of attention from the leaders to address this challenge.If the top is not straight, the bottom will be crookedAs the Chinese proverb goes "If the top is not straight, the bottom will be crooked." This famous Chinese proverb, which probably dates back thousands of years, holds the answer to driving higher adoption rate.

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Siperian opens London office

Siperian Inc., a developer of an adaptive platform for master data management has opened a London office in order to better serve its European customer base. According to San Mateo, CA-based Siperian, existing global financial services and pharmaceutical customers as well as new European clients have chosen Siperians master data management solution solution, Siperian Hub, to support their global master data initiatives. The integrated platform helps organizations improve customer profitability, reduce operational costs and better comply with regulations. With industry analyst firm IDC predicting the worldwide master data management market will grow to $10.4 billion by the year 2009 and with the addition of several customers in Europe, Siperian accelerated the opening of its newest office to service the needs of those customers.

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2007-01-10T04:41:00.000-08:00

Smart practices as the medium evolves

2006 gave consumers control of media and saw the rise of social commerce. With 2007 upon us, DM News spoke with several e-mail vendors to give readers tips and tricks to guide New Years resolutions. Jere Doyle, president/CEO at Prospectiv, Woburn, MA, said that building a house file is the most important thing to focus on in 2007 because its vital to know who your customers are. Todays customer is in control of all types of media, and getting consumers to tell you what they think and what they want is the key to giving them what they want, he said. Mr. Doyle suggested sending surveys, polls and questions to create a dialogue with customers. Collecting this data and keeping track of customer responses are the best way to know customers and yield valuable information for segmenting lists for future mailings, he said.

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NuCO2 Inc. Announces New Strategic Growth Plan

STUART, Fla., Jan. 9 /PRNewswire-FirstCall/ -- NuCO2 Inc. (NASDAQ: NUCO) , the largest supplier in the U.S. of bulk CO2 systems and services for carbonating fountain beverages, has adopted a new strategic growth plan designed to enhance shareholder value, achieve improved operating margins and profitability, reduce capital needs, heighten free cash flow and improve returns, it was announced today by Michael E. DeDomenico, Chairman and CEO. "Our decision to take this important action results from our assessment of the relative attractiveness of new business associated with each of our key market segments and the sales acquisition cost of new contracts. Over the past two years, we have implemented an expanded sales program targeting a broad base of customers. While we have been able to upgrade our personnel and processes, it has become increasingly clear that our individual customer profitability, along with the run-rate cost to win new business, can both be improved by a more selective approach to individual customer opportunities and market segments.

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First Advantage Selects Cybertrust

Herndon, VA, USA, January 9, 2007 -- Cybertrust(R), the global information security specialist, has announced that First Advantage Corporation, a global risk mitigation and business solutions provider, has expanded its relationship with the company by selecting Cybertrust to monitor portions of its global security infrastructure. Under the terms of the multi-year deal, Cybertrust will monitor First Advantage's firewalls and monitor its intrusion detection system (IDS) and intrusion prevention system (IPS). First Advantage gathers, stores and processes sensitive information for many of its customers, which include businesses and consumers. As such, it is essential for the company to maintain a centralized, comprehensive view of its information technology (IT) infrastructure. The company has partnered with Cybertrust to expand visibility into its business units' systems, which will provide First Advantage with enhanced risk management capabilities.

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2007-01-09T04:39:00.000-08:00

Zero36's Location-Based Filtering Technology Enables Implementing ...

LONDON, January 8 /PRNewswire/ -- Zero36 ( www.z36.biz ), a leading developer and distributor of Mobile Casino games, announced today that it has filed a patent for its location-based filtering system technology which enables legally accessing mobile casino games in locations where gambling is legal. The company's technology ensures that mobile network carriers adhere to the established legal guidelines for gambling while enabling land-based casinos to extend their activities to the mobile market. Zero36 currently has distribution agreements with many leading mobile network carriers to market their games in a non-gambling, play-for-fun mode. The company's technology now enables mobile carriers to upgrade their game portfolio and offer their users Zero36's mobile games in either play-for-fun or play-for-real-money mode.

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Survey: Customers Want Flexible Return Policies

Return policies are becoming more important to shoppers, particularly as they cross channels more often, said KPMG's John Rittenhouse. "Consumers want to have a choice of returning an item bought online to a bricks and mortar store, or, for that matter, to be able to pick up something ordered online at a nearby store." Premium Domains Drive Online Business -- Find Your DomainFrom a recent small business survey: 61% said the Internet opened up new markets; 57% said it lowered the cost of doing business. Get online now and expand your customer base. Visit BuyDomains.com today to choose from 700,000 domains. .

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Turning Leads Into Customers With CRM

In order to turn leads into customers, you need to understand exactly what the customers want and rapidly set the wheels turning to provide what is wanted in the minimum of time. This, of course, is a simplistic view, so let's have a look at more detail and how CRM can help achieve the desired end. A good CRM system will rapidly analyze every lead and quickly and automatically route it to the right person to handle it. The fully customizable rules in Microsoft Analytics CRM 3.0 allows you to so on the basis of area, product, cash volume or any other rule that you want to apply. You can also apply different rules to different products or customers so that every variable is optimized. The familiar Microsoft architecture enables this to be achieved easily and integrated with other Microsoft applications.

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2007-01-08T04:42:00.000-08:00

Mamo joins Pinnacle Financial Partners

Mamo has more than 17 years of commercial lending experience. He most recently served as division manager and vice president for LaSalle Bank in Michigan. He previously served in commercial loan relationship management positions with Community Bank of Dearborn and Bank One. Mamo is a graduate of the University of Michigans business school.Brian brings a combination of commercial lending expertise and community banking experience that will help expand Rutherford Countys reputation for being a great environment for businesses, said Bill Jones, Pinnacle area executive for Rutherford County. Brian has a diverse lending background with a focus on real estate, manufacturing, medical and service industries. His trusted advisor approach to lending will give business owners here a good foundation for succeeding in their ventures.While in Michigan, Mamo was on the board of the chamber of commerce and worked with Habitat for Humanity.Pinnacle Financial Partners is the largest financial institution owned and operated in the Nashville-Davidson-Murfreesboro MSA.

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Epicor|CRS Moves Up the Ranks on the 2006 RIS Software LeaderBoard

IRVINE, Calif. and NEWBURGH, N.Y., Dec. 27 /PRNewswire-FirstCall/ -- Epicor|CRS, the Retail Solutions Division of Epicor Software Corporation (Nasdaq: EPIC - News) -- a leading provider of enterprise business software solutions to the midmarket and Global 1000 -- today announced it has moved up to number six on the recently released 2006 RIS Software LeaderBoard published by RIS News, a leading publication focused on retail technology. The LeaderBoard, in its sixth year, assesses software vendors serving the retail industry in a head-to-head comparison based on retail executive evaluations to name the "best of the best" in retail software. Over 190 retailers participated in this year's LeaderBoard survey, evaluating 60 software vendors. Epicor|CRS ranked among the top ten vendors in the category for overall performance, one of the few categories in the LeaderBoard survey that can stand on its own.

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2007-01-07T04:39:00.000-08:00

Fairchild - CRM PFC controller ICs feature industry-leading THD ...

New conduction mode (CRM) power factor correction (PFC) controller ICs specially designed to meet stringent stand-by power and harmonic regulations affecting ballast, notebook adaptors, LCD TVs and LCD monitors have been introduced by Fairchild Semiconductor. The FAN7529 and FAN7530 utilise a patent-pending variable on-time control method to achieve industry-leading Total Harmonic Distortion (THD) performance ( .

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Revenge of the Software Customer

According to technology analysts AMR Research, more than 80% of customer relationship management (CRM) software deployments either don't add value, encounter user resistance, or fail outright. Such disappointment has made CRM customers vengeful and ready to support the growth of the software-as-a-service (SaaS) market, which includes customer-relationship specialists such as Salesforce.com (NYSE: CRM) and RightNow Technologies (Nasdaq: RNOW). With SaaS, software is transforming from a product to an on-demand service, whereby software is delivered over the Internet in return for a fixed fee. Unlike the traditional software license model, there are either no up-front fees or very low ones. Soothed by the business case The business case for SaaS customers is soothing -- it's especially compelling for small and mid-sized businesses, which lack the infrastructure and large user populations of their bigger brethren.

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Salesforce.com to Participate in 2007 Citigroup Software Investor ...

SAN FRANCISCO, Jan. 5 /PRNewswire-FirstCall/ -- Salesforce.com (NYSE: CRM) , the market and technology leader in on-demand business services, today announced that the company will be participating in the Citigroup Software Investor Field Trip scheduled for Thursday, January 11, 2007. Jim Steele, President of Worldwide Sales and Distribution, and David Havlek, VP of Investor Relations, are scheduled to host the event for salesforce.com at the company's global headquarters in San Francisco, CA. The planned 60-minute event is scheduled for 1:30 PM (PST) / 4:30PM (EST). The event will be webcast, and can be accessed at http://www.salesforce.com/investor. An archived recording of the webcast will also be available at http://www.salesforce.com/investor. About salesforce.com Salesforce.com is the market and technology leader in on-demand business services.

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