SuperOffice signs product alignment deal with Orbis Software

Customer Relationship Management vendor, SuperOffice Software Ltd, today announced that it has entered into a strategic partnership with the Business Process Management (BPM) specialist, Orbis Software. The deal will see SuperOffice customers given direct access to a specially designed and priced version of the widely-used BPM Suite, TaskCentre. Tim Bennett, Sales Director for Orbis Software commented on this new .

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Secret of My Success: Breaking News: A CRM Success Story

What problems were you facing? These surveys are helping us guide the strategic changes in our company. We're a 165-year-old newspaper company evolving into a multimedia organization in the 21st century, and internal change was called for in order to make significant shifts in the business strategy. Many of our products and audience are now digital--there was a big change in the culture of the newspaper and the skill sets within our employee base, so having a surveying tool that would provide us with direction and feedback was critical. We needed an accurate, secure surveying solution to measure both customers and employees to assist in the change of our corporate culture and to prioritize changes based on its findings. Ten years ago we launched Cincinnati.com. From the beginning, we used surveying solutions from various vendors, but we were unhappy with the majority of the tools we used.

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Seven Ways to Make Money From Your CRM System

Can a CRM (Customer Relationship Management) system really create profits for a company? A lot of people dont think so - over the years the media has reported quite a few companies (both big and small) that have tossed a significant amount of dollars down the drain on these kind of systems. But there have been plenty of successes too. In fact, during the 12 years weve been selling and implementing CRM products like GoldMine and Microsoft CRM weve seen some penny pinching business owners really get a lot of bang for their bucks. Heres how. The Lonely Old Quote: Tyler, who runs a parts distribution company had a big problem: one of out of every ten quotes his salesmen sent were never followed up! Sure, some of these opportunities may have been lost to others, but Tyler wondered just how many of these quotes couldve turned into a sale if someone wouldve just called the customer.

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