Latest Release of Epicor(R) iScala Empowers Global Organizations ...

IRVINE, Calif., Jan. 29 /PRNewswire-FirstCall/ -- Epicor Software Corporation (NASDAQ:EPIC) , a leading provider of enterprise business software solutions for the midmarket and divisions of the Global 1000, today announced the availability of Epicor iScala 2.3 -- the latest release of the company's tightly integrated end-to-end enterprise resource planning (ERP), customer relationship management (CRM) and supply chain management (SCM) solution. (Logo: http://www.newscom.com/cgi-bin/prnh/20040615/LATU008LOGO ) Global corporations and large local and regional companies worldwide in the hospitality, distribution, industrial machinery, pharmaceutical and consumer packaged goods industries rely on Epicor iScala. Significant attention to international management reporting and cross-border trading requirements make Epicor iScala an ideal total business solution for multi- company, global deployments.

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SAP Asia Pacific Reports Double-Digit 2006 Full-Year Growth

SAP Asia Pacific has achieved a double-digit annual growth with Asia Pacific 2006 software revenue growing 12 per cent year-on-year in constant currency to euro 391 million. Asia Pacific Q4 2006 software revenue grew nine per cent on a constant currency basis to euro 134 million. Software revenues in Japan increased 17 per cent on a constant currency basis to euro131 million for full-year 2006. Total revenues in Asia Pacific grew 15 per cent year-on-year in constant currency to euro 1.1 billion, resulting in SAPs second consecutive year of euro 1 billion revenue in the region. SAPs Global Core Enterprise Application Software market share increased 2.8 per centage points during 2006 as customers repeatedly chose SAP over competitor offerings, as per a statement issued by the company.Nearly 2,000 new customers selected SAP solutions in Asia Pacific in 2006equivalent to nearly one new customer every working hour.

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Morse Extends Partnership With Autonomy

CAMBRIDGE, England, January 30 /PRNewswire-FirstCall/ -- Autonomy Corporation plc (LSE: AU. or AU.L), a global leader in infrastructure software for the enterprise, today announced that it has expanded its existing relationship with strategic business and technology consultants, Morse Plc. Morse has chosen Autonomy as its preferred vendor for the provision of meaning-based computing technologies and information infrastructure software for the enterprise. The extended partnership builds upon a number of successful collaborations, which include several government projects in the UK. Moving forward, Autonomy and Morse will partner to deliver business-centric information management services focused on specific verticals in the UK such as telecoms, finance and government, maximising Morse's acknowledged expertise in these markets.

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The Ultimate in Service Automation: No Customer Required

It will all resemble something out of an episode of "The Jetsons," yet there is something luxurious and comforting about being free from the monotony of daily details. "Customers like the ability to get something without thinking about it, especially when it is a commodity they know they need and must have or use," says Esteban Kolsky, research director, customer service and support CRM practice for Gartner. Free Trial: Have a process driven sales team in 5 daysGive your sales team a tool that shows them the exact process to close more deals, presents them the most relevant job aids automatically, and offloads their data entry work so they spend more time selling. Try Landslide Sales Workstyle Management free, today. .

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Infor Chosen by Swedish insurance giant Folksam

Swedish insurance company Folksam has chosen Infor CRM Epiphany to implement its five-year CRM vision. Infor, Alpharetta, GA, said Infor CRM Epiphany enables Folksam to implement an advanced user interface for a CRM strategy that began in 2003. Folksam, Stockholm, Sweden, offers a wide variety of insurance, savings and loan products, handles more than 18 million insurance contracts, has approximately 3,700 employees, and settles 600,000 claims every year from 100 offices throughout Sweden. Infor CRM is an integrated marketing sales and service program that focuses on meeting industry-specific needs of customers. It integrates customer information from multiple enterprise systems into a single view. Folksam and Infors initial phase focused on data warehousing, analysis and process development.

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News Brief: Leading Postal Solutions Provider Selects mySAP(TM) CRM

WHEELING, Ill., Jan. 29 /PRNewswire-FirstCall/ -- SAP AG (NYSE: SAP - News) today announced that BOWE BELL + HOWELL (BBH), a leading manufacturer of document processing and postal solutions, will replace competing solutions with mySAP(TM) Customer Relationship Management (mySAP CRM) to help drive process efficiencies across its service organization and deliver a more intimate level of customer service. As postal legislation and the dynamics of the global marketplace continue to challenge mass mailing customers, BOWE BELL + HOWELL responds by delivering efficient, modularly designed, cost-effective document management solutions and services to help companies more effectively organize paper-based and digital mail communications. The company will roll out mySAP CRM initially within its North American service organization, and later extend the implementation through parent company operations worldwide.

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Who's News

Dan Drexel recently joined the Van Horn collision center team as a body technician/painter from Omaha, Neb., where he owned and operated his own collision center for 10 years. Drexel has a 20 years of collision center experience and is a Certified Du Pont Products painter. Jeremy King recently joined the collision center team as a body technician from Blairsville, Penn. King is a recent graduate of WyoTech Technical School, and has more than 2,500 hours of collision repair training. David Mintner has recently returned to the Van Horn automotive team, as the new Collision Center manager. Mintner was previously part of the dealership's service department, as a service consultant. Mintner has a 22-year background in automotive repair and rebuilding, and is a graduate of Rio Salado Community College in Tempe, Ariz.

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Microsoft Hypes Up Windows Vista

For the first time in Microsofts history, were releasing an operating system built from the ground up with gaming as a core scenario. With a worldwide presence of over 200 million gamers of all stripes, were taking the worlds most popular gaming platform and making it easier, safer, and more fun for everyone, while delivering new technologies that will deliver the most powerful, most immersive, most innovative gaming experiences to the Windows platform. Unlike any OS before, were driving Windows Vista as a true gaming platform, complete with a broad marketing campaign that introduces the Games for Windows brand, complemented by ground-breaking branded titles from Microsoft Game Studios as well as from many of the worlds leading game developers. We are also investing in a more consistent brand presence at retail that will create a true category that will easy for the consumer to discover and navigate.

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Retail Giant Embraces the Microsoft and Novell Alliance

Microsoft and Novell announced that Wal-Mart, the world's largest retailer, became the latest customer to take advantage of the benefits of the new collaboration on interoperability between Microsoft Windows and Linux. The agreement has Microsoft delivering SUSE Linux Enterprise Server subscription certificates to Wal-Mart for use in Wal-Mart's IT infrastructure. The engagement among the three companies opens a host of other potential opportunities for both Microsoft and Novell to provide Wal-Mart with additional software resources and support, building on future joint research and developments in virtualization and interoperability. "Customers tell us every day that they need to operate a cost-effective IT organization and leverage the most they can out of their investments," said Ron Hovsepian, president and CEO of Novell.

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Sugar CRM a New Roadmap to Commercial Open Source Technology

Sugar CRM is commercial Open Source Customer Relationship Management (CRM) software for companies of all sizes, based on LAMP stack (Linux-OS; Apache-Web Server; MySQL-Database Server; PHP-Programming Language). Sugar CRM's functionality and intuitive user interface provides a gateway to all CRM applications thereby enabling corporates to migrate to SugarCRM to expand their customer base. Sugar CRM takes your business to a new level by integrating the enterprise server software sales model with that of a software-as-a-service model. It is available in both free and commercial editions. Free edition of SugarCRM is available and is best suited for small industries. These industries can download SugarCRM under the Mozilla Public License. This open source product offers all the basic customer-centric functionalities.

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PacificNet's WAP Portal MOABC.com Wins "2006 Top Ten Most ...

BEIJING, Jan. 26 /Xinhua-PRNewswire/ -- PacificNet, Inc. (Nasdaq: PACT - News), a leading provider of Customer Relationship Management (CRM), mobile internet, e-commerce and gaming technology in China, today announced that its WAP portal MOABC (www.moabc.com) was ranked among the "2006 Top Ten Most Promising Internet Companies" in an industry peer ranking organized by Sohu.com Inc., Communications World Web (www.cww.net.cn) which is affiliated with China's Ministry of Information Industry (www.mii.gov.cn), among others. This industry event is held annually and this year the winners cover more specialized areas such as download engines, online games, video, classified information, search engines, media player software and more. Others among the prestigious list include www.xunlei.com, www.9you.com, www.nubb.com, www.qihoo.com, www.marry5.com, www.56.com, www.tianyaclub.com, www.baofeng.com, and www.tiancity.com.

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Regional Manager - CRM

A Large National IT Company requires a Regional (CRM) Manager to provide leadership and direction to a team of Account Managers who maintain client satisfaction by monitoring and managing the delivery of consistent, continuous quality service. DUTIES: 1. Good understanding of the Retail Industry. 2. Act as an Account Manager to selected client. 3. Participate as a member of the management team in the development of software (southern region) business plans and budgets and implements them for the Account Management division. 4. Ensure that a competent well-managed team of account managers is in place for the designated accounts. 5. Ensures that the Account Managers deliver the agreed services in terms of the Project Charter and the SLA's.

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PacificNet, Inc. Announces Change of Auditors

BEIJING, Jan. 25 /Xinhua-PRNewswire/ -- PacificNet, Inc. (Nasdaq: PACT - News), a leading provider of Customer Relationship Management (CRM), mobile internet, e-commerce and gaming technology in China, announced today that the Company and its public accounting firm, Clancy and Co., P.L.L.C., have decided to terminate the relationship effective January 19, 2007. The audit committee of the company is currently interviewing and negotiating with several potential audit firms in connection with the upcoming audit for the year ended December 31, 2006. The change in auditors was driven by the rapid growth and business expansion of the Company (Company revenue climbed from less than USD$1M in 2001 to nearly USD$60M in 2006), whose operations and financial reporting requirements have outgrown the resources of its prior auditors.

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In Davos, top business leaders call for progress in global trade talks

The International Business Council - a group of 65 international figures including Dell Inc. chairman Michael Dell, Indian steel magnate Lakshmi Mittal and Coca-Cola Co. chief executive Neville Isdell - declared its readiness to help the World Trade Organization's five-year-old Doha round of commerce talks, according to a statement obtained Thursday by The Associated Press. Other prominent figures on the list include Montreal-based Bombardier Inc. chairman Laurent Beaudoin, Nestle SA CEO Peter Brabeck-Letmathe, British Airways PLC chairman Martin Broughton and Carlyle Group founder David Rubenstein. "The current impasse in the Doha round threatens to undermine growth from trade liberalization," the statement said. "Trade is the most effective means we can offer to the members of the global community struggling to lift themselves out of poverty." The so-called Doha round has stumbled since its inception five years ago in Qatar's capital.

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CSC Licenses Claims and Customer Service Insurance Systems to ...

EL SEGUNDO, Calif., Jan. 25 /PRNewswire/ -- Computer Sciences Corporation (NYSE: CSC - News) today announced that Jackson National Life Insurance Company (Jackson) has licensed CSC's Claims Management Accelerator and Customer Service Accelerator systems. Jackson will use these solutions to improve service levels to its customers and increase productivity and efficiency in claims handling. The company is the first organization to license Claims Management Accelerator. With its rapid growth, including a 2005 acquisition of 1.6 million life insurance policies, Jackson aims to reduce its paper-intensive processes and improve automation. The insurer will retire its current in-house claims management system to implement CSC's Claims Management Accelerator at its Lansing, Mich., location. Integrating Claims Management Accelerator with Jackson's existing CSC insurance software -- CyberLife, VANTAGE-ONE and Repetitive Payment System (RPS) -- will help the company streamline its claims processes.

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Three Different Approaches to On-Demand CRM

If RightNow's primary calling card is customer service and NetSuite's is integrated ERP, Salesforce.com has sales force automation and the platform. These strategies have given each company plenty of elbow room to develop without encountering crushing competition that we once saw in the database wars. System Management for New the Enterprise EnvironmentEnterprise Architecture and IT best practices (ITIL) have demonstrated the benefits of an accurate, automated central repository (CMDB) describing of all of the enterprise's IT assets and their configurations. Click here for our white paper. .

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European CRM Software Revenue Increased 9.7 Percent in 2005 Says ...

Fuelled by the renewed business focus on revenue and customer growth, total customer relationship management (CRM) software revenues (licence and maintenance) in Europe totaled .9 billion in 2005, an increase of 9.7 percent from 2004, according to Gartner Inc. While SAP and Oracle - following its acquisition of Siebel earlier this year - jointly held more than 50 percent of the total CRM software market, increasing adoption of on-demand solutions produced significant gains for SalesForce.com growing 86.4 percent in 2005. Microsoft, a recent entrant into the CRM market, experienced the fastest growth in Europe at 88.1 percent.CRM market growth in Europe was lower than the 13.7 percent increase seen worldwide in 2005 and lower than the 15.1 percent seen in the region in 2004. However, Gartner highlighted several factors that contributed to this and stressed that despite the lower revenue growth, there is actually more CRM business in the market.The picture in Europe is very fragmented, said Chris Pang, senior research analyst for Gartner.

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Sage Software Helps Drive Business for Ed Morse Automotive Group ...

PLEASANTON, CA -- (MARKET WIRE) -- January 23, 2007 -- Sage Software announced today another example of how it responds to the needs, challenges, and dreams of more than 2.7 million small and mid-sized business customers (SMBs) across North America with the successful deployment of Sage Accpac ERP (enterprise resource planning) at the Ed Morse Automotive Group of Fort Lauderdale, FL, a well-known automotive fixture in South Florida, with 20 dealerships and 23 franchises selling 14 different automotive brands to customers across South Florida and southern Alabama. With the assistance of Sage Software business partner NextLevel Information Solutions of Miami, FL, this deployment exemplifies how Sage Software and its network of more than 4,800 business partners across North America mutually deliver on its "customers for life" strategy, providing the business management solutions companies like Ed Morse Automotive Group need as they grow and change over time.

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CRM - Customer Relationship Management Posted By : Syed Ali -

Customer relationship management (CRM) is a strategy employed at corporate level. For any company, it is the focus on the creation and maintenance of lasting and meaningful relationships with its customers. It can perhaps be described as a holistic approach of a company's philosophy where the emphasis is placed primarily on the customer. To simplify this process, there are a number of commercial software packages available. Two of the market leaders are GoldMine and ACT!. .

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